Avaya One X Agent Download
The PCs in my area at work have Avaya one-X Agent 2.5.7.6.
- Avaya One-x Agent Mac Download
- Avaya One-x Agent 2.5 Download
- Avaya One-x Agent 2.5.12 Download
- Avaya One-x Agent Download
Avaya one-X® Agent is an integrated telephony softphone solution for agents in contact. The API manual and a sample program are available for download. Avaya one-X® Agent Release 2.5 SP1 Client. SoftwareFile name - OnexAgentSetup2.5.01072.0.zip. Latest downloads, and the Top Solutions that agents are using to. Find Avaya software downloads at CNET Download.com, the most comprehensive source for safe, trusted, and spyware-free downloads on the Web. Avaya Web Collaboration Agent. Avaya one-X Mobile. Avaya one X Agent Demo Avaya Aura Call Center Elite now includes patented, predictive Business Advocate as an entitlement. This demo helps show why Call Center Elite is the right choice for your contact center needs.
I am writing a program to automate some commonly used call functions. I have the Avaya one-X Agent 2.5 API guide and using it,I have managed to interface to one-X and perform some of the functions I need (dialing numbers, answering/releasing calls, putting them on hold).
Nevertheless, there are some additional things I need to do that the guide doesn't mention. Specifically, I need to be able to :
- query and set the work state (auto-in/ready, ACW, and some of the aux modes)
- transferring the current call to one of several commonly dialed numbers.
Can you point to me to any documentation or links where I can find information about these operations?
1 Answer
Avaya One-x Agent Mac Download
one-X Agent HTTP API does not support these methods.
Avaya One-x Agent 2.5 Download
This functionality can be implemented using AVAYA AES server-side API.You could use DMCC (which has bindings to different languages and also a language-agnostic XML interface), which implements CSTA ECMA-269 industrial standard.
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Specifically, you'll need Get/Set Agent State methods to control work state and Single Step Transfer Call method to redirect a call. You'll need DMCC 6.x version for Agent State functionality.